We want you to be satisfied with your purchase. If you are not completely happy with your order, we accept returns within 30 days of delivery. To be eligible for a return, items must meet the following conditions:
You have 30 calendar days from the delivery date to initiate a return. Returns requested after 30 days will not be accepted. We recommend inspecting your order promptly upon delivery and contacting us right away if there are any issues.
Returned items must be in resalable condition. This means:
Items returned in non-resalable condition may be subject to a partial refund or returned to the customer at the customer expense.
The following items cannot be returned for hygiene and safety reasons:
If you received a defective or incorrect item from this list, please see the section on damaged or incorrect products below.
To initiate a return, follow these steps:
Please do not send items back without first contacting us and receiving return instructions.
Once we receive your returned item, we will inspect it within 2-3 business days to verify it meets the return eligibility requirements. You will receive an email notification once the inspection is complete and the refund has been approved or denied.
If the return is approved, the refund will be processed to the original payment method. If the return is denied, we will explain the reason and ship the item back to you at no cost.
For US orders, we provide a prepaid return shipping label for eligible returns. The cost of return shipping is covered by us for:
For returns due to personal preference (changed mind, wrong size selected, etc.), the customer is responsible for return shipping costs. We will deduct the return shipping cost from the refund amount if a prepaid label is used.
Once your return is approved, refunds are processed within 5-7 business days to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment processor:
You will receive an email confirmation when the refund has been issued. If you do not see the refund after 10 business days, contact your bank first, then contact us at info@omarabioud.com.
All refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account. If your original payment method is no longer active, contact us and we will work with you to resolve the situation.
If you receive a damaged, defective, or incorrect item:
No restocking fee applies to damaged or incorrect item returns. We will resolve the issue as quickly as possible at no cost to you.
If your returned item does not meet the return eligibility requirements, we will:
Common reasons for return denial include opened fragrance bottles, items with signs of use, missing original packaging, or returns initiated after the 30-day window.
For any return or refund questions, contact us at: