FREE SHIPPING | NATURAL OUD OILS & PERFUMES | ALCOHOL-FREE OPTIONS

Shipping Policy

Free Standard Shipping

All orders ship free within the United States with no minimum purchase requirement. Standard shipping typically takes 3-7 business days from the date of dispatch. We do not currently offer international shipping.

Order Processing

Processing Timeframe

Orders are processed within 1-2 business days of placement. Orders placed on weekends or US holidays will be processed on the next business day. Processing includes order verification, quality check, packaging, and dispatch.

Shipping Timeframe

After processing, standard shipping takes 3-7 business days for delivery. Most orders arrive within 5 business days. Delivery times may vary based on your location and carrier conditions.

Shipping Methods and Costs

  • Standard Shipping: Free on all US orders. Delivered in 3-7 business days via ground carriers.

We currently offer one shipping method at no cost to all US addresses. No expedited or express shipping options are available at this time.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package through the carrier website. Tracking updates may take 24-48 hours to appear after you receive the confirmation email.

If you have not received a tracking email within 3 business days of placing your order, check your spam folder first. If the email is not there, contact us at info@omarabioud.com with your order number.

Delivery Delays

While we strive to meet delivery estimates, shipping times are not guaranteed and may be affected by:

  • Carrier delays during peak shipping seasons (holidays, sales events)
  • Weather conditions affecting ground transportation
  • Incorrect or incomplete shipping addresses provided at checkout
  • USPS or carrier operational disruptions

We are not responsible for delays caused by the shipping carrier once the package has left our facility. However, we will assist you in contacting the carrier and resolving delivery issues.

Incorrect Shipping Addresses

Please verify your shipping address carefully before placing your order. If you notice an error after placing your order, contact us immediately at info@omarabioud.com. If the order has not yet shipped, we can update the address. If the order has already shipped, we are unable to redirect it.

Orders returned to us due to an incorrect or incomplete address will be held for reshipment. You will be contacted to confirm the correct address before we reship the order. No additional shipping charge applies for reshipment within the US.

Lost Packages

If your package has not arrived within 10 business days of the expected delivery date, contact us at info@omarabioud.com with your order number. We will:

  1. Verify the shipping address and tracking information
  2. File a lost package claim with the carrier
  3. Provide a replacement or full refund once the claim is confirmed

Please report lost packages within 30 days of the order date so we can file a timely carrier claim.

Damaged Packages

If your package arrives with visible damage, or if the contents are damaged:

  1. Take photos of the damaged packaging and product
  2. Contact us within 7 days at info@omarabioud.com with your order number and photos
  3. We will arrange a free replacement or full refund

Do not discard the original packaging until the claim is resolved, as the carrier may need to inspect it.

Shipping Destinations

We ship to all 50 US states and US territories. We do not currently ship internationally. If you are outside the United States, we are unable to process your order at this time.

Contacting Support About Shipping Issues

For any shipping-related questions or issues, contact us at:

  • Email: info@omarabioud.com
  • Phone: +1 (678) 441-1400
  • Hours: Monday – Friday, 9 AM – 5 PM EST

Please include your order number in all communications so we can locate your order quickly.